Customer Reviews
Reviews
Reviews are intended for customers who have purchased from Sanctuaria. The final store connection will verify the purchase before a review can be submitted.
Verified-purchase reviews
- 1–5 star rating.
- Optional review title.
- Written review and optional customer photo.
- Customer may choose a public name or anonymity.
- Customers cannot edit a review after posting.
- Sanctuaria may delete a review when necessary, but does not use deletion to selectively hide genuine negative feedback.
Approval and moderation
Reviews are submitted for owner approval before publication. Customers can report inappropriate content. The owner can review the report and remove content that violates the review rules.
Likes and testimonials
Likes can be limited to one per customer per review if the feature is enabled. Approved reviews may be selected for the homepage testimonial carousel. The homepage testimonial pool will be controlled manually.
No artificial review statistics
The website will not display invented reviews, ratings, review counts or averages before genuine customer reviews exist.
The final review submission, purchase verification, photo storage and moderation workflow must be connected to the store backend before launch.