CLIENT CARE

Shipping & Returns

We want every Sanctuaria piece to arrive safely and beautifully. Final shipping rates, delivery estimates and return procedures will be shown before checkout and may vary by destination.

Shipping

We will provide the available shipping method, cost and estimated delivery time at checkout. Tracking information will be sent when an order is dispatched.

Returns

For eligible non-personalised online purchases, the applicable statutory withdrawal period will be respected. Return instructions and the applicable deadline will be provided with your order.

Personalised items

Genuinely personalised products may be subject to a legal exception to the right of withdrawal. Where an exception applies, this will be made clear before purchase.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us with your order details and photographs so we can review the issue and arrange the appropriate solution.